When localizing a website there are many decisions that seem simple, but can later create unforeseen problems if not properly handled. Here are five of the most common website localization mistakes. Fortunately these are the easiest to correct.
1. Using flags for the language pull down menu
- Some languages cover several countries so there is no unified flag that can be used without being offensive or politically incorrect. Two great examples of this are countries that speak Spanish and Arabic. This only works if you have representatives in those countries, the website is hosted in that country, or your company only conducts business in one particular country.
- Using flags can be rather assumptive. Believe it or not, many people would not know their own flag.
- It can lead to inaccuracy. In Belgium, they speak French and Flemish. In Switzerland, French, German and Italian. So, you need to decide what language you use for the Belgium flag, or have an additional drop down menu for the choice of language. It gets complicated.
2. Using the name of a country for the language pull down menu
- Again, this could be inaccurate and you may inadvertently insult your audience and create the same issues as using a flag
- If, however, you directly sell a product in a particular country like France and do not offer shipments to Madagascar, Rwanda or any of the other 29 countries where French is the official language, then the country name may be best.
3. Using the name of the language or country in English in the pull down menu
- If you took the time to translate the content, you should be sensitive enough to translate the name of the language or country so end users can easily find the translation.
- Do not assume that everyone knows enough English well to find their language in English. It is best to be culturally sensitive and inclusive not exclusive. Your message. Clearly delivered.
4. Misuse of foreign language capitalization
- In the English language, we capitalize language names. However, other languages do not follow the same rules. English speakers capitalize the “s” in Spanish and the translation would be español. Whereas, the “d” in Deutsch is capitalized in German.
- Foreign languages do not use initial capital letters in headlines. For example, English: Sale Items, French: Articles en vente.
- Websites cannot be consistent in the use of capitalization or even the treatment of fonts for emphasis without the possibility of the layout changing
5. Not verifying in advance the proper display of foreign language characters in all applications
- Be sure to test the localized website content before going live in all viewing applications. You want to be sure double-byte languages like Japanese or Chinese do not show up as all squares or with random strange characters within it.
This may mean that some languages will need to be treated as graphics to make sure they are properly displayed.
By Charlene Nagy, Confluent Translations
For further help or to have your website checked for any issues or mistakes contact Confluent Translations at firstname.lastname@example.org. Make sure your first impression is a good impression.